Separate the three commitments.
- The service term: how long you agree to keep monitoring.
- The billing cycle: monthly, quarterly or annually in advance.
- The equipment obligation: what you must return and who pays if it is lost or damaged.
“No long-term contract” does not necessarily mean immediate cancellation, a refund for prepaid months, or no equipment-return requirement.
Examples worth reading carefully.
TELUS’s published 1-year-term conditions say an early-cancellation fee may apply: C$15 per remaining month, capped at C$50 in Quebec. Its regular month-to-month rates are higher. Equipment must be returned in good condition to avoid replacement charges.
Life Assure describes cancellation becoming effective when returned equipment is received. Medihill’s FAQ also describes notice and an equipment-return process. Ask each provider for the exact steps and any prepaid refund calculation.
Ask for a worked example.
“If I cancel after three months, what is the last payment, what must I send back, and what refund would I get?”
Ask what happens if the user moves, enters care, is hospitalized or dies. Keep written confirmation of cancellation and a record of any equipment return. For a specific dispute, consult the provider’s agreement and appropriate consumer-protection service.
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